Refund and Returns Policy

At Aorganic Nuts, we take great pride in the quality and freshness of our products. Because we sell food items, we have a specific policy to ensure the safety of all our customers.

1. Return Policy

Due to the perishable nature and food safety regulations regarding dry fruits and nuts, we do not accept returns once a product has been delivered, except in the following cases:

  • You received a damaged or tampered package.

  • The product is expired at the time of delivery.

  • You received the wrong item (different from what you ordered).

Requirement: To be eligible for a return/refund in these cases, the product must be unopened, unused, and in its original packaging with all seals intact.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect order, you must report it to us within 24 hours of delivery.

  • Proof Required: Please email/WhatsApp us a clear unboxing video and photos of the damaged product and the outer packaging (with the shipping label visible).

  • Resolution: Once verified, we will either send a fresh replacement or process a full refund at no extra cost to you.

3. Exchange Policy

  • Food Items: We do not offer exchanges for food products if you change your mind regarding flavor, size, or variety after the product has been dispatched.

  • Non-Food Items: If we sell accessories (like gift boxes or jars) and they are damaged, we will exchange them for a new unit upon verification.

4. Cancellation Policy

  • You can cancel your order within 2 hours of placement or before it is dispatched (whichever is earlier).

  • Once an order is “Dispatched” and a tracking ID is generated, it cannot be canceled.

5. Refund Process

Once your request is approved:

  • Payment Method: Refunds will be credited back to the original payment method used during checkout (Credit/Debit Card, UPI, or Net Banking).

  • Timeline: It usually takes 5–7 business days for the amount to reflect in your account, depending on your bank’s processing time.

6. Non-Refundable Situations

We cannot offer refunds or returns in the following scenarios:

  • Issues reported after 24 hours of delivery.

  • Products that have been opened or consumed (unless a quality issue like infestation is proven).

  • Incorrect shipping address provided by the customer.

  • Slight variations in color/size (as explained in our Product Disclaimer).

How to initiate a request:

  • Contact our support team at care@aorganicnuts.com with your Order ID and the reason for your request.